You can create your INITIO Parfums Privés customer account by clicking on the "My Account" section. Then click on "Create an account" and fill in the obligatory information. You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our customer service.
Creating an account enables you to track the delivery of your INITIO Parfums Privés purchases and helps you to consult your order history. You can also update your contact information in your account.
You can modify the information in your INITIO Parfums Privés account by clicking on the "My Account" section. Enter your email address and your password and, once you are logged in, click on the options under "Your profile" to change or delete information.
If you want to delete your account, please contact our customer service where an adviser will assist you with the steps to follow.
You can easily reset your password by clicking on the "My Account" section. You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.
To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option. If you wish to unsubscribe from our newsletter, click on the link at the bottom of each INITIO Parfums Privés’ newsletter.
You can also contact our customer service for any questions related to the INITIO Parfums Privés newsletter, our advisors will be happy to guide you.
We are the official online store for INITIO Parfums Privés. We guarantee the authenticity of our products. Additionally, we offer free shipping* in the EU countries, Switzerland, US, and Canada, and all 90ml orders come with two complimentary samples.
*check the delivery conditions in the terms of sales
2. INITIO PRODUCTS
The only way we can guarantee you have an authentic INITIO Parfums Privés product is, if the product has been purchased on our official website, in one of our boutiques, or in one of our authorized retailers.Please find the list of our official point of sales in the store locator of our website.
Please contact our customer service and our advisor will assist you with personalized recommendations.
The best place to store your fragrance should be in a dark and cool space with stable temperature. Light and high temperatures should be avoided.
The shelf life begins with the first spray. Once the scent has been introduced to air, allowing for years shelf life if it is stored properly.
There is no “strict” expiration date for perfume unlike cosmetic products, but an optimal date of use. The advice period is 36 months; however, this depends on the storage conditions.
All our fragrances are made in France.
INITIO Parfums Privés fragrances are cruelty free. Our products are made in France according to strict European regulations which ban animal testing. In the case of an export to China, no third-party testing is done on animals. As per the exportation regulations, France is authorized to sell products in China without any test on animals.
No, some ingredients used are synthetic in order to protect the environment and animals as for musk and ambergris.
The list of ingredients is indicated on the packaging of our products, but also on each product page in the "ingredients" tab. If you have any question, please contact our customer service.
All INITIO Parfums Privés fragrances are subjected to toxicological and allergy testing and are all produced in compliance with IFRA (International Fragrance Association) regulations. However, for more specific information we recommend contacting our customer service.
18 rue Marbeuf in Paris was our old address. Our new address is 4 rue de la Paix, Paris.
Two complimentary samples of your choice are added for every 90ml order. You can also discover INITIO Parfums Privés in one of our points of sale. You will find the list of all our official points of sale on our website in the store locator section.
Experience our different sample coffret in the INITIATION section.
Shipping costs are included in your INITIO Parfums Privés invoice. Customs fees are set by the customs authorities of the destination country and are not included in your INITIO Parfums Privés invoice. You are responsible to pay the duties and taxes that are assessed on your shipment. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by INITIO Parfums Privés, please contact your local customs office to find out more information if you are unsure of the charges.
The different methods of payment accepted are PayPal, Visa, Mastercard, and American Express. Payment is made via recognized payment operators, PayPal, and Stripe.
All transactions made on the initioparfums.com website are highly secure.
Once your parcel has been shipped, an email with all the tracking information will be sent to the email address you provided when placing the order.
The delivery time applies from the sending of the email confirmation of shipment of your order.
Delivery time for a standard home delivery in France is 5 to 7 working days with Colissimo. Delivery time for a standard delivery at home for the member countries of the European Union is to 5 working days with DHL.
Please note that once the order has been sent, the delivery information cannot be modified.
Please not that once the order has been sent, the delivery information cannot be modified or cancelled.
If you placed your order via your INITIO Parfums Privés account, log in to your account then click on “My orders”. You will then be able to follow the status of your order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the Order Confirmation email.
If you do not receive your package within 5 to 7 working days, after receiving the email confirming the shipment of your order,please contact our customer service.
5. RETURN AND REFUND
Only products purchased through INITIO Parfums Privés official website may be returned in accordance with the return policy. INITIO Parfums Privés products purchased through any other outlet are subject to the return policies applicable to such outlets.
In order to return a product, you will need to send an email to firstname.lastname@example.org indicating your willingness to return the item within 14 days from the date of the delivery. For us to accept the product, it must remain unopened in its original packaging.
Once we receive the product, we will inspect it and proceed to the refund on the same payment method used when placing the order. The shipping costs which will be at the expense of the customer. This clause does not affect your legal rights in relation to faulty products. Return of faulty products will be under the responsability of INITIO Parfums Privés.
If you wish to exchange a product for another one, we invite you to place a new order and return the original product to us following the return instructions.
Please note that an order cannot be cancelled once it has been shipped.
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